Notices and Complaints

1. Contact channels

Open support and select Abuse / complaint. The public form is available without an account and can be used by rights holders, affected people, their representatives and other reporters. Choose Privacy for personal-data requests and Billing for disputed charges.

Provide contact details if you want an individual outcome or a continued conversation. We can still review a sufficiently specific report without contact details, but cannot contact you in reply. Save the reference shown after submission. Automatic email delivery is not implied.

2. What to include

Explain the issue as specifically as is safe. If acting for a rights holder or affected person, identify your authority without supplying unnecessary documents.

• An exact service URL or file, generation, conversation or account ID; if unavailable, enough information to locate the issue.
• What happened and the right or rule you believe was violated; the relevant country and legal basis if known.
• Minimal supporting information, when you found the issue and the requested response, such as access restriction or a security review.
• Contact details if you choose to provide them, and a good-faith statement that the information is accurate and complete to your knowledge.

3. What not to send

Do not upload or forward child sexual abuse material, non-consensual intimate images or other prohibited content. Do not reproduce it in the description; a safe explanation and reference are enough. Tickets have no attachments. Do not disclose passwords, API keys, complete payment details, identity documents or unrelated conversations.

For an immediate threat to life or safety, contact local emergency services. Tickets are not an emergency channel and are not guaranteed to be read immediately. For suspected child exploitation, provide available safe facts without attaching the material.

4. Review and action

We assess whether the information is sufficient, connected to the service and indicates a violation, and may request clarification. Restricting a file prevents subsequent downloads and its use in new requests through the service. It cannot recall copies already downloaded or saved by a user, and does not mean every file is automatically reviewed for its contents. Reports suggesting threats to people, child exploitation, non-consensual intimate content or a data breach need priority review. Submitting a report does not automatically establish a violation.

Where justified, access to a material or function may be temporarily restricted. Review can result in removal or restriction, account-action changes, rejection of the report or a request for more information. We record the basis and communicate the available reason when there is a contact channel and the law allows. Disclosure is limited by others’ rights and binding requirements.

A lawful authority request or necessary defence of rights may require particular information to be preserved longer. This is not permission to retain or distribute prohibited material beyond the necessary lawful scope.

5. Review requests and misuse

A reporter or affected user can request review by giving the report reference, the disputed decision and new facts or an explanation of the mistake. Where possible, a staff member reviews the merits rather than simply repeating an automated assessment. Closing a ticket does not prevent a new review request referencing the previous ticket.

Do not send knowingly false notices, threats or bulk duplicates to suppress others’ lawful content. A good-faith mistake or disagreement is not itself abuse. Access to courts, regulators and other mandatory remedies remains available.